Returns Policy

Due to the nature of the product, there will be no refunds issued once the seal on the outer packaging has been broken.
For products that have the seal maintained, a refund can be issued if the product is returned within 14 days.

THE CUSTOMER IS FULLY RESPONSIBLE FOR ENSURING RETURNED ITEMS GET TO US. THE CUSTOMER IS RESPONSIBLE FOR PAYING FOR ALL ASSOCIATED SHIPPING COSTS FOR A RETURN. THE INITIAL SHIPPING COSTS PAID AND RETURN SHIPPING COSTS ARE NON-REFUNDABLE.

WE ADVISE USING A POSTAGE SERVICE THAT IS FULLY TRACEABLE AND INSURED; WITHOUT THIS TYPE OF POSTAL SERVICE THERE IS NO GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM. WE WILL NOT BE HELD RESPONSIBLE FOR LOST POST. TO MAKE THE PROCESS AS SMOOTH AS POSSIBLE WE RECOMMEND EMAILING US THE TRACKING DETAILS OF YOUR RETURNED ORDER AS SOON AS THE RETURN IS MADE.

Dr Nima London

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